Demonstrate your strong knowledge of customer flow and how you can improve customer experience. Join a long tenured team.

• Varied role.. from customer care to process improvement
• Well established, respected medical device business
• Macquarie Park location

 

As a global leader in medical devices, this company fosters a positive, motivated culture and has been acknowledged as a "Great Place to Work." Be part of a collaborative team that values professional growth, sustainability, and meaningful impact. Their team is looking for a proactive and detail-oriented Customer Care Specialist to enhance customer experience. This role plays a vital part in maximising customer interactions, automation, and business intelligence.

 

Reporting to the Customer Care Manager, your responsibilities will include:

• Order processing, fulfilment, and enquiry management.
• Collaborate with internal teams and external providers to optimise service efficiency.
• Contribute to continuous improvement projects and service level enhancements.
• Build strong relationships with customers and proactively enhance their experience.
• Develop automation and business intelligence initiatives to improve service delivery

To be successful in this role, you will have:

• Experience in a customer care or service-oriented role.
• Strong analytical skills with experience in data analysis and reporting.
• Proficiency in SAP (or equivalent ERP systems), Salesforce CRM, and Business Intelligence tools.
• High attention to detail with strong data entry and IT literacy.
• A proactive, problem-solving mindset, with the ability to challenge established practices and drive improvements.
• Strong communication and relationship management skills to interact with internal and external stakeholders.
• The ability to manage pressure and maintain high service standards in a fast-paced environment.

This is a great opportunity for a motivated individual who thrives in a customer-focused, analytical, and problem-solving environment.